Luvia Support
Need help with Luvia? We're here to help our community members.
Frequently Asked Questions
How do I create a pet profile?
Once logged into Luvia, navigate to your Profile page and select "Add Pet". You can input details like breed, name, and profile pictures easily.
How do I report someone?
To report inappropriate post moments or profiles, click the "Report" button on the upper-right corner of the respective item inside Luvia and state your reason. Our safety team reviews reports constantly.
How do I block someone?
Visit the profile you wish to restrict, click the menu options, and select "Block User". They will instantly be prevented from viewing your profile details, posts, and comments.
How do I delete my account?
We respect your right to leave our platform cleanly. You can delete your profile securely directly in Luvia. Open the app and navigate to: Luvia → Profile → Settings → Delete Account. Your data will be processed for removal and permanently de-identified from our systems.
How do coins work?
Virtual consumable coins can be acquired securely via Apple In-App Purchases to send special custom reactions to pet moments. They contain no real monetary value.
What happens to content under review?
Flagged items are reviewed by our moderation staff. Violating entries will be removed, and repetitive offenses will trigger an immediate account suspension.
Contact Support
Can't find what you're looking for? Reach out directly via our official email address:
We generally respond within 24-48 business hours.